Thank you for choosing Donkey Stomper Products for your repair needs. To ensure the repair process goes as smoothly as possible, please review the following information before sending your equipment.

Contact us first.

Please contact us through the Contact Us page on our website before shipping any equipment. We will discuss the issue with you, determine if a repair is appropriate, and provide shipping instructions and authorization if needed.

Please do not send equipment without contacting us first.

Our typical repair turnaround time is 3–8 weeks from the date we receive your equipment.

Repair times may vary depending on the complexity of the repair, parts availability, and our current workload. We appreciate your patience and will work to complete your repair as quickly as possible without compromising quality.

Payment for repairs is accepted by the following methods:

• PayPal (Friends & Family) 
• Money Order 
• Cash (at your own risk if mailed) 

Payment instructions will be provided once your repair has been completed.

To help prevent damage during transit, we recommend that you:

• Pack your equipment securely using adequate padding. 
• Use a sturdy shipping box. 
• Include your name, return shipping address, phone number, email address, and a brief description of the problem inside the package. 
• Consider purchasing shipping insurance, as we are not responsible for items lost or damaged during shipping. 

If you have any questions before shipping your equipment, we're happy to help. Contact us through our Contact Us page, and we'll be glad to answer your questions.

Thank you for trusting Donkey Stomper Products. We appreciate your business and look forward to getting your equipment back on the air!